I was in Dubai last week and had a bad experience with Debenhams in mall of Emirates. Without going into the problem details and the bad experience i have decided to complain about it in Kuwait via Alshaya website. and frankly speaking i was impressed by their response and actions as they have done an excellent job.
I had always felt that customer care in Kuwait doesn’t exist, never-less my Alshaya experience changed such perception.
I hope we see service level to alshaya in kuwait.